Nachricht von Karin Ingrim
DELAYS IN DELIVERY OF MERCHANDISE
This is the generic e-mail response that I’m sending to queries regarding delivery of Runrig merchandise because it is physically impossible for me to answer each enquiry separately and also process orders still coming in.
CALENDARS
Although pre-orders were taken from October, the calendars actually arrived with me on December 3rd, and all were posted out within a few days, despite the fact that I was working on my own. All further orders have been dispatched within 3 days of the order.
MUGS
Our supplier has had some difficulty sourcing these. There is apparently a worldwide shortage due to the pandemic. However we have now fulfilled all orders, with the most recent ones being dispatched directly from Country Images (our supplier) in order to save time. We will not be able to offer these again until mid-January at the earliest.
SCARVES
We are running low in stock, but have about 25 available in the shop.
CLOTHING
We are out of stock of some sizes and will not have those again until late January.
ORDER PROCESSING
I am working 12 hour days to try to get items posted out within a couple of days of the orders being placed. It is a 25-mile round trip to the Post Office, where we have a Drop and Go account. Runrig items are being given priority and are usually on their way within 24 hours of them arriving at the Post Office.
In the last 2 months I have processed thousands of orders. They are not individually tracked, but we have online proof of postage for each order.
POSTAGE DELAYS
There are unprecedented delays and backlogs in sorting offices all over the world. Royal Mail will now not deal with any claims until parcels are several weeks overdue.
PAYPAL DISPUTES
Please don’t raise a dispute with PayPal. Your order HAS been posted, the delay is within the postal system either in the UK or in your own country, not with Runrig. I’m sorry that I can’t give delivery dates, Royal Mail are giving no guarantees at the moment.
Thank you for understanding.
K xx
There must be a place
Under the sun
Where hearts of olden glory
Grow young
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